Airline passengers ‘wait for refunds despite agents being repaid’

Thousands of passengers have been left waiting for refunds after their flights were cancelled, even though the online travel agents they booked through have been paid by the airlines. Some customers are still owed money two months after their fares were refunded to their booking agents. Ryanair has accused agents, including Opodo, Lastminute.com and Kiwi […]

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